Systems Scheduling Coordinator
About the Role
We’re looking for a detail-oriented and organized Fire Suppression
Systems Scheduling Coordinator to join our team! In this role, you’ll be the hub of our day-to-day service operations for the systems department - coordinating schedules, managing work orders, and communicating with customers to keep everything running smoothly. If you enjoy multitasking, staying organized, and being a key player in a fast-paced environment, this could be a great fit for you.
What You’ll Do
Scheduling & Coordination
- Schedule and dispatch technicians for service calls, maintenance, installations and repairs
- Adjust schedules as needed to keep operations running efficiently
- Monitor open work orders and ensure timely follow-up
Customer Communication
- Send service reminders and follow up to schedule recurring work
- Answer inbound calls and make outbound calls to customers
- Provide friendly, professional support and act as a key point of contact
Work Order Management
- Create and manage work orders in our system
- Assign technicians, add parts/services, and ensure all job details are accurate
- Review completed work orders and prepare them for invoicing
Purchasing & Vendor Support
- Order parts and materials needed for jobs
- Coordinate equipment rentals
- Review vendor invoices and ensure proper documentation
Additional Tasks
- Help track technician training and certifications
- Assist with quotes, inspection reports, and documentation
- Support team projects and process improvements
What We’re Looking For
- 3–5 years of experience in admin, customer service, or service coordination role
- Strong organizational skills and attention to detail
- Ability to juggle multiple tasks and priorities
- Great communication and customer service skills
- Comfortable with Microsoft 365 or Google Workspace (Excel/Sheets, Outlook/Gmail)
- Quick learner who can adapt to new systems and processes
Why You’ll Love Working Here
- Competitive hourly pay
- Health, dental, and vision insurance
- Paid time off and holidays
- 401(k) plan
- Opportunities for growth and cross-training
- Supportive team environment where your work makes an impact
Apply Today!
If you’re someone who enjoys being organized, helping customers, and keeping things on track, we’d love to hear from you.
Apply Now